1. Shipping Overview
Foldanddrain delivers eligible orders to destinations across Europe and the United States. Orders are processed and dispatched according to the details provided at checkout and our standard fulfilment procedures.
2. Order Processing Time
Our usual order processing time is 1–3 business days after order confirmation and payment authorisation, where applicable.
Processing includes order review, preparation and packing. This period is separate from the shipping transit time.
3. Shipping Methods and Transit Time
We work with established delivery carriers, with services that may include:
- DHL Priority
- FedEx Priority
- UPS Priority
The estimated transit time is 3–7 business days after dispatch.
Actual delivery times may vary depending on the destination, carrier operations, weather, customs procedures where applicable and other circumstances affecting transit. The processing period is not included in the estimated transit time.
4. Shipping Notifications and Tracking
We send tracking emails to the email address provided at checkout at relevant stages of the delivery process, which may include:
- Order dispatch.
- Arrival at a carrier facility or logistics point.
- Entry into the local delivery stage.
Tracking updates depend on the information supplied by the carrier. Customers are encouraged to check their inbox and spam folder for delivery notifications.
5. Delayed or Missing Shipments
If your order has not arrived within the estimated transit period, please contact us at supplier@foldanddrain.com and include your order reference.
We will review the available tracking information and investigate the shipment with the relevant carrier. Depending on the findings and applicable requirements, we may arrange a replacement or a full refund.
Where a delay or non-delivery gives rise to a cancellation or refund right under applicable law, that right will remain unaffected.
6. Delivery Address
Please check that your delivery address and contact details are accurate when placing your order. If you need to correct an address, contact us as soon as possible. Changes may depend on the order status and carrier arrangements.
Dispatch Address: [XXX]
7. Delivery Risk
For consumer purchases covered by EU law, the risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, subject to applicable legal exceptions.
Dispatch to a carrier does not, by itself, transfer delivery risk to the consumer. Any mandatory rights concerning delayed, lost or damaged deliveries remain unaffected.
8. Contact Information
For questions about shipping, tracking or delivery, please contact us:
Brand: Foldanddrain
Email: supplier@foldanddrain.com
Telephone: [XXX]
Registered Business Name: [Company Name]
Business Address: [XXX]
Warehouse Address: [XXX]
If you contact us outside our customer service hours, please leave a message by email. We aim to respond within 24 hours of receiving your enquiry.